1. For New User requesting for new login account,
a. Please reach out directly to the Hermes Admin (Jennifer Dong) with a request to create a new login account.
b. You will receive an email once the new account has been created and mapped to your designated role in the system.
2. For Existing User requesting help on technical/support issues,
Step 1: Please go to https://microsoft.sharepoint.com/sites/TechWeb/
Step 2: Click on "Create a Helpdesk ticket"
Step 3: Select the Application Name "China OSPA Hermes vNext".
Step 4: Enter short description of your issue. During creation of ticket please describe the problem with details and if possible attach screenshot of the error. Check “Urgent” if the ticket is urgent.
Step 5: Click on "Submit"
Step 6: A support ticket will get created and a mail will be sent to user about the ticket details which will be taken care of by the support team further.
1. For New User requesting for new login account,
a. Please contact rbuitim@microsoft.com with an email approval from your 21V PAM (for LSP role) or 21V OE Ops Lead Zhao Ying Ying (for OE Ops Roles), and copy to Hermes Admin (Jennifer Dong).
b. Please indicate your company email alias (as login ID to Hermes) and role for a new account in Hermes
c. APAC support team will create the ticket on user’s behalf in SNOW system.
d. A support ticket will get created with an email to notify user about the ticket details.
e. You will received an automated email with instruction for 1st time login once your login account is successfully created in the system.
2. For Existing User requesting help on technical/support issues,
a. Send an email to rbuitim@microsoft.com with problem description, steps to reproduce issues and provide relevant screenshot/attachments
b. APAC support team will create the ticket on user’s behalf in SNOW system.
c. A support ticket will get created with an email to notify user about the ticket details.
d. Hermes support team will take ownership of the support ticket and reach out to you for follow-up actions.
